VICOM CONSULTING

Case studies

Case studies

Proud of our work, but even more proud of the results achieved with our clients.

Engineering & construction

AI assistant to automate quotes and site-visit reports

Business-analysis support for an international engineering firm to frame an AI-powered business tool that simplifies quote preparation and the drafting of site-visit reports.

Results

  • Business needs and operational pain points formalised
  • Target processes and user journeys defined
  • MVP scope prioritised and shared with business and technical teams
Environment

Rebuild of a tree-asset management platform

Product leadership for the full rebuild of a solution dedicated to tree inventory and monitoring, modernising the application stack from Angular, Symfony and MySQL to React.js, Node.js and PostgreSQL.

Results

  • Product vision, functional scope and backlog structured
  • Migration path to a modern architecture defined
  • Continuous coordination between business needs, design and development
E-invoicing

Prototype of a B2B e-invoicing dashboard

Design of an e-invoicing solution prototype covering data import, approval workflows, accounting allocations, access rights and KPI tracking.

Results

  • Critical journeys and business rules modelled
  • Working prototype prepared for demonstration and validation
  • Product foundation structured ahead of the commercial launch
Distribution & IT support

Transfer of an L1/L2 support desk to Tunisia

Change management for the transfer of an L1/L2 IT support desk from head office to a Tunisia-based team, coordinating stakeholders and defining the target organisation.

Results

  • Transition scenario and target organisation structured
  • Roles, responsibilities and support processes clarified
  • Secure handover through business and operational coordination
Consulting & nearshore

Creation and structuring of a Tunisian entity

Launch of a Tunisian entity for a consulting company, from setting up the HR function to managing a multidisciplinary team of nine people.

Results

  • Local entity created and made operational from scratch
  • Recruitment, performance tracking, costs and quality structured
  • Nine-person HR and development team run with Agile and Scrum practices
Digital transformation

Setting up a PMO and a digital project portfolio

Set-up and management of a project governance framework for a digital agency working with companies, public institutions and international organisations.

Results

  • Resource planning, indicators and follow-up rituals established
  • Stronger governance on quality, budgets and deadlines
  • Tender responses, partnerships and contractual commitments structured
Accounting

Digitalisation of accounting-file management

Product management of a digital tool for accounting files, with engineering follow-up, prioritisation of needs and progressive validation of designs and deliverables.

Results

  • Client needs translated into actionable product priorities
  • Designs and deliverables checked at every project stage
  • Alignment kept between user expectations and technical delivery
Real estate

Framing an MVP for property management

Functional support for a property-management player to define a first viable product, structure user journeys and focus investment on essential features.

Results

  • User journeys and target processes formalised
  • Priority features identified and ordered
  • Functional scope clarified to guide the MVP design
SME & cybersecurity

Internal network and secure managed IT for twelve workstations

Design and roll-out of an SME's IT environment, including the internal network, managed services for the fleet, a security policy and a video-surveillance system.

Results

  • Internal network deployed for twelve workstations
  • Fleet maintenance and monitoring organised under a managed-services framework
  • Security policy and video-surveillance system put in place
Digital services

Maintenance, backup and continuity of web services

Ongoing support for several organisations in hosting, maintaining and evolving their websites and digital environments, with particular attention to backup, security and service continuity.

Results

  • Corrective and preventive maintenance organised over time
  • Backups and security measures built into day-to-day operations
  • Availability and updates of web services better controlled
Training & awareness

Digital security, data protection and remote work

Design and delivery of workshops to strengthen professional practices in digital security, data protection and remote-work organisation.

Results

  • Four digital-security and data-protection workshops delivered
  • Good practices turned into directly applicable recommendations
  • Users supported in adopting a more structured remote-work routine
Non-profit

Cybersecurity and cloud

Full migration to the cloud and Microsoft 365 management for a non-profit organisation, with stronger access security.

Results

  • Infrastructure migrated with no downtime
  • Multi-factor authentication rolled out
  • Hosting costs reduced
Accounting

Workspace cloud business

A new company stemming from an established accounting firm needed a modern, secure and immediately operational work environment.

Results

  • Virtual desktops deployed within days
  • Secure collaboration and sharing
  • Scales with growth
SME

Managed backup services

Upgraded on-site server, new Internet circuits and a managed backup service with a recovery plan.

Results

  • Verified daily backups
  • Tested disaster recovery
  • 24/7 monitoring